Privacy Policy
Last updated: 1 January 2026
Finantrix Forge respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website or use our platform, why we collect it, how we protect it, and the choices you have. It is written to align with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.
1. Who We Are
Finantrix Forge is responsible for personal information under its control. Our business address is Bank Street 48, Vancouver, British Columbia, Canada. This Policy applies to the Finantrix Forge website and to the software and services we provide through it (together, the "Service").
2. Information We Collect
We collect only the information reasonably necessary to operate the Service. This may include:
- Contact details, such as your name, email address and telephone number, when you contact us or create an account;
- Account information, such as login identifiers and preferences;
- Usage data, such as pages viewed, features used, approximate location derived from IP address, device type and browser settings;
- Communications, such as messages you send to our support team;
- Financial information, such as payment references supplied through our payment processors. We do not store full payment card numbers.
3. How We Use Personal Information
We use personal information to provide and secure the Service, respond to enquiries, process payments, improve features, measure performance, detect fraud and comply with legal obligations. We do not use your information for purposes that are materially different from those described here without first obtaining your consent.
4. Consent
By providing personal information, you consent to its collection, use and disclosure for the purposes described in this Policy. Where required by law, we will ask for express consent. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide certain features.
5. Disclosure to Third Parties
We do not sell personal information. We may share information with trusted service providers that help us host the Service, process payments, provide analytics or deliver customer support. These providers are contractually required to protect your information and use it only for the services they perform for us. We may also disclose information where required by law, a court order or a lawful government request.
6. Cookies and Similar Technologies
We use cookies and similar technologies to keep the Service functioning, remember preferences and understand how the site is used. You can control cookies through your browser settings, although some features may not work correctly if cookies are disabled.
7. Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law. When information is no longer needed, we securely delete it or de-identify it in accordance with our retention practices.
8. Security Safeguards
We apply administrative, technical and physical safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls, staff confidentiality obligations and monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required.
9. Cross-Border Processing
Our service providers may process or store information outside your province or outside Canada. Where this occurs, the information is subject to the laws of that jurisdiction, and it may be accessible to authorities there. We use contractual measures to require comparable protection.
10. Children
The Service is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us so that we can take appropriate action.
11. Your Rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct inaccurate information, withdraw consent, and ask about our handling practices. We may need to verify your identity before responding. We will respond within the time frames required by law and may explain any reasons for refusal.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or the law. The date at the top of this page shows when it was last revised. Material changes will be communicated through the Service or by email where appropriate.
13. Contact Our Privacy Officer
Questions, concerns or requests about this Policy may be directed to our privacy officer at Finantrix Forge, Bank Street 48, Vancouver, British Columbia, Canada, by telephone at +1 (416) 947-8521, or by email at [email protected]. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the relevant provincial authority.